ECO Farm Warranty

ECO Farm PREMIUM WARRANTY

We follow strict development guidelines and quality standards and we fully stand behind our products. If you ever do have any issue with your light we will resolve it quickly with our unbeatable customer service. We offer a 5-year extended warranty on every grow light we sell. Free warranty for lights within 1 year. Buy with confidence, buy Mars Hydro. For more detailed information about the warranty, contact support@growpackage.com

SHIPPING DAMAGE ON ARRIVAL

Before signing for your parcel, you need to verify if the light is in good condition. If the light was damaged in shipping, you could refuse the parcel then the shipping company will get it returned to us. Once we get the damaged light, we will reship a new one to you. If it is only a small problem, you can sign it first, and we will give you a refund of 10~20USD or some discount (5%~10%) on your next order.

1. If the light has been tampered with or it is found that damage is caused by the customer, there will be a repair fee to pay. If damage has been caused by abnormal use, neglect (such as dripping water), wrong input voltage, dropping or breaking the light, disassembling light, etc., the warranty is void. Warranty coverage is ultimately left to the discretion of ECO Farm. We reserve rights to refuse warranty repair or replacement service to anyone.
2. We only provide a warranty to customers who bought from the authorized stores, such as our official website.
4. ECO Farm Grow Tents are FINAL SALE upon usage, if you have any problem with your tent when arriving, please contact us right away, after that, we won't accept the warranty application.

Post Warranty Service

After your warranty has expired you’re welcome to send your light for repairs or purchase parts from us directly. You will be responsible for the shipping and parts costs for the repair or service.

Please contact support@growpackage.com for more warranty information.